Terms & Conditions
These terms govern the earning and redemption of W Café Stamps and W Vouchers for orders made via order.wcafe.my.
One W Café Stamp is awarded for every complete RM10 of eligible non-promotional spend.
6 W Café Stamps = RM5 W Voucher.
Only orders tagged with a valid Malaysian mobile number (verifiable via OTP) qualify for stamps.
Corporate payments and orders made via the W Café App (Google Play / App Store) do not qualify for stamps.
Promotional items, campaign-priced items, items redeemed using rewards or vouchers, and other discounted promotional items are excluded from stamp calculations. The eligible amount will not exceed the amount actually paid after order-level discounts. Stamps awarded = floor(eligible non-promotional amount ÷ RM10).
When multiple unpaid orders for the same table are paid together in a single transaction, their eligible non-promotional amounts may be combined before stamps are calculated. Orders paid in separate transactions cannot be combined.
If a single table order is tagged with multiple mobile numbers, no stamps will be awarded.
W Café Stamps are valid for 21 days from the date awarded. W Vouchers are valid for 10 days from the date issued.
Expired stamps and vouchers cannot be reinstated or extended.
Promotional items do not earn stamps. Eligible non-promotional items in the same order may still earn stamps. Stamps and vouchers are not exchangeable for cash. Voucher use with other promotions is subject to the conditions of the applicable voucher or promotion.
If there is any discrepancy between English and Bahasa Malaysia versions, the English version shall prevail.
W Café reserves the right to amend these terms without prior notice.
Referral Program Terms
These terms apply to W Café’s referral rewards.
Referred friends receive RM10 off their first order with a minimum order of RM20, excluding promotional items.
After the referred friend completes and pays for their first qualifying order, the referrer will receive a RM10 voucher.
Referral rewards are only applicable to customers making their first paid order with W Café using the referred mobile number.
The referrer’s RM10 voucher requires a minimum order of RM20, excluding promotional items.
Referral vouchers are valid for 14 days from the date of issue.
Customers may refer as many friends as they wish, subject to fair use and system validation.
Customers may not refer themselves or use their own referral link to claim rewards.
Referral vouchers are not valid with promotional items, campaign-priced items, or other discounts unless stated otherwise.
W Café reserves the right to withhold, cancel, or amend referral rewards in cases of abuse, suspected fraud, system error, or misuse.